About Us

All orders will receive an email containing your tracking number as soon as your order has shipped. If you did not receive an email, please check your spam folder. If you are still not receiving the email, drop us a line via Email We’ll get back to you with the status of your order.

All of our products are lab-tested by an accredited third-party laboratory and created in a GMP/ISO-certified facility to further ensure it meets our safety standards.

No, you don’t need a medical recommendation. However, laws regarding hemp and THC vary by state, so you may want to check your state’s specific regulations.

You can place an order from anywhere in the U.S.

Most orders are shipped within one business day of being placed. If an order is placed before 12:00pm , it will be shipped the same day. An order that is placed on a Friday after 12:00pm , the package will be shipped the following Monday.

Due to extreme order volumes, shipping may be delayed. If you do not receive an email update about this, please reach out to us Via Email and we’ll get you sorted.

Please allow 3-5 business days for the package to arrive. If you do not receive your order within 10 days, please reach out to our Customer Care team.

We get it, it’s a bad look to receive a package with the box screaming to the world what you ordered. Rest assured, our shipping is discreet.

Credit card payment processing companies often hesitate to process payments for THC products due to the complex and evolving legal landscape surrounding cannabis.  Cannabis is still classified as a Schedule I controlled substance under federal law, making it a high-risk industry for financial institutions.

The reluctance of credit card payment processing companies to accept THC-related payments stems from the unique challenges and risks associated with the cannabis industry. As laws and regulations continue to evolve, we may see more financial institutions and payment processors entering this space.

All orders ship from our Los Angeles California facility for fast, reliable delivery.

we ship within the United States  and International . All orders will be shipped out within 3 business days.  We ship via USPS Ground and USPS Priority Mail – you can read more information regarding these shipping methods by clicking here.

Please note that at this time our delivery service (USPS) will not deliver to  Military Bases.

All questions emailed to customer service will be answered as quickly as possible but are guaranteed within 1-2 business days.

Ace Ultra uses a USPS address verification system. If your address is not confirmed you will receive an email from our customer service department. In certain cases this may delay your order. 

All products are shipped with a QR code on the label/container that can be used to track the exact Certificate of Analysis for its batch.